Contact Us

Whether you have a question about how sweepstakes casinos work, want to flag an outdated offer, or spotted something on the site that needs a closer look, we want to hear from it. This page explains what Social Casinos can and can't help with, and the best way to get a useful answer quickly.

What We Can Help With

Social Casinos is an independent research and comparison site covering sweepstakes and social casinos in the US. We're not a gaming operator, and we don't run any of the platforms listed on this site. That shapes what we're able to answer:

• Site accuracy — If a promotional offer, editorial rating, or feature description looks out of date, tell us. Operators change welcome offers and eligible states often, and we rely on reader feedback as well as our own checks to keep listings current.
• General questions about the sweepstakes model — If you're unsure how Gold Coins and Sweepstakes Coins differ, or how redemption generally works, we can point you to the right explainer on this site.
• Editorial process — Questions about how we compare platforms, what "fastest payout" means on this site, or why one option ranks above another.
• Corrections and feedback — Broken links, factual errors, or content you think is missing.

What We Can't Help With

Because we don't operate any sweepstakes casino, there are some requests we simply can't action. If any of the following apply, you'll get a faster answer by going directly to the platform in question rather than to us:

• Account issues — login problems, password resets, or account verification. These sit with the operator's own support team, accessible from inside your account or on their site.
• Redemption or payout questions — the status of a Sweepstakes Coins redemption, identity verification (KYC) documents, or processing times. Only the platform holding your account can check this.
• Billing or purchases — questions about a Gold Coins package you bought, a charge on your statement, or a refund request.
• Terms and conditions disputes — eligibility, excluded states, or promotional terms tied to a specific operator's offer.

For any of these, look for the "Support," "Help," or "Contact" link inside the platform itself — most sweepstakes casinos publish support email addresses or live chat options directly on their site.

Before You Reach Out: Check These First

A lot of common questions are already answered elsewhere on the site, which can save you a wait:

• Our Responsible Gambling page covers healthy play habits, self-exclusion options, and where to find support if play stops feeling fun.
• Our Terms and Conditions page explains how this site is used and what our content does and doesn't promise.
• The About Us page sets out who we are, how we're funded, and how we approach reviewing sweepstakes casinos.

A Note on What This Site Is — and Isn't

It's worth repeating here, since it shapes every message we receive: sweepstakes casinos operate under a promotional sweepstakes model, not traditional real-money gambling. Platforms typically offer two currencies — a play-money coin used for casual play, and a second, promotional currency that can potentially be redeemed for prizes once minimum thresholds and identity verification are met. No purchase is necessary to participate or to enter for prizes; legitimate operators offer a free method of obtaining the promotional currency alongside any paid coin packages. Availability also varies by state. Some states restrict or prohibit sweepstakes casino promotions, and individual operators may choose not to serve certain states regardless of the broader legal picture. Laws in this area change, so if you're asking us "is this legal where I live," the honest answer is: check the operator's own eligibility terms and your state's current rules, since we can't offer legal advice on your specific situation.

How Editorial Feedback Is Handled

When someone flags an error — say, an offer that's expired or a state list that's changed — here's roughly what happens on our end:

1. We note the platform and the specific detail flagged.
2. We check the operator's own published terms and site for the current version.
3. We update the listing, offer detail, or rating if the check confirms a change.
4. Where we can't verify a claim independently, we err on the side of caution rather than repeat unverified promotional language.

This is also a good moment to be clear about how the site makes money: some links on Social Casinos may be commercial, and we can earn a commission if you sign up through them. That relationship never decides how a platform is ranked or reviewed — ratings reflect our own research, not payment.

What to Include in Your Message

To help us respond usefully, it's worth including:

• Which page or platform your message relates to
• What you saw versus what you expected to see (for corrections)
• Whether your question is about this site's content, or about an individual operator's account, redemption, or support (so we can redirect you if needed)

Getting the Right Answer, Faster

Most messages fall into one of two buckets: questions about how sweepstakes casinos work in general, which we're well placed to help with, or account-specific issues tied to a particular platform, which only that platform's own support team can resolve. Sorting your question into the right bucket before you reach out is the single best way to get a useful reply quickly — and if you're not sure which applies, our Responsible Gambling and Terms and Conditions pages are a reasonable place to start looking for an answer while you wait.